Counter Conversations: Understanding customers needs
Training Matters,
27 Feb 2025
5 Min
Counter Conversations: Understanding customers needs
Training Matters,
27 Feb 20255 Min
In Team Training
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Part 2 of this short video series focusing on the pharmacy team's soft skills set looks at how better to understand customer needs.
Before you begin, have you watched:
Video 1: Effectively using WWHAM
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Video 3: Effective listening skills
Video 4: Communication styles
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products
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